Atcomm services
Technology
Managed IT services, cloud, infrastructure, and cybersecurity for Australian business. Atcomm's Technology practice covers the day-to-day technology that keeps your business running.
The IT department you didn't have to hire.
Atcomm's Technology practice covers the technology that keeps a business running day-to-day. Managed IT, cloud, networks, cybersecurity, and backup. Handled properly, on a schedule, by a firm that's been doing it for over 20 years.
What's covered
Managed IT services
Ongoing support for your team. Monitoring, patching, updates, user onboarding and offboarding, help desk, and regular maintenance. Covered by a monthly retainer with no surprise bills for routine work.
Microsoft 365 and cloud
Microsoft 365 setup, migration, administration, and ongoing management. Azure infrastructure where appropriate. Licensing review to make sure you're not paying for what you don't use.
Networks and infrastructure
Business wifi, routers, switches, VPNs, servers where still needed, and cabling. Designed for reliability and supportability, not for the latest buzzword.
Cybersecurity
Endpoint protection, email security, multi-factor authentication, privileged account management, and Essential Eight alignment for businesses that need it. Practical controls that protect against the threats Australian SMBs actually face.
Backup and disaster recovery
Automated, monitored, and regularly tested. A backup you haven't verified is not a backup. Atcomm's managed services include scheduled restore testing.
Vendor management
Atcomm handles the relationship with your internet provider, phone system, software vendors, and hardware suppliers. One point of contact for your technology, not ten.
Who this practice is for
Atcomm's Technology practice suits Australian businesses between 1 and 40 staff, typically in professional services and property-related industries, who:
- Need their IT to work every day
- Don't have an internal IT person, or have outgrown the one they had
- Are tired of reactive "break-fix" providers
- Want a firm that understands their business, not just their servers
- Expect confidentiality and discretion
Particular depth in legal, accounting, real estate, mortgage broking, and property management.
How Atcomm engages
Ongoing managed services agreement. Most Technology clients engage on a monthly retainer that covers day-to-day support, monitoring, patching, and routine maintenance. Defined scope, predictable billing, no surprise invoices for normal work.
Project work as needed. Larger pieces of work (a migration, an office move, a security uplift) are scoped and quoted separately.
After-hours support. Available to managed services clients as part of the agreement. Urgent issues get urgent attention.
How a typical engagement starts. Most Technology clients begin with a discovery review of the current environment, vendors, and any immediate risks. Atcomm documents what's there, agrees a scope of services that fits the business, and onboarding typically takes two to four weeks before steady-state managed services begins.
Related practices
- Needing to automate repetitive work in your technology stack? See Automation.
- Looking at a major change or technology decision? See Consulting & Advisory.
- Need a website or web-based tool as well? See Digital.
Common questions
What's the difference between managed IT and break-fix support?
Break-fix providers respond when something goes wrong, then bill for the time spent fixing it. Managed IT is a different model: monitoring and maintenance happen on a schedule, problems are prevented or caught early, and the business pays a predictable monthly retainer regardless of activity. Most issues never become incidents because they're handled before they reach the user.
Do we need internal IT staff if Atcomm is managing our technology?
Most Atcomm Technology clients have no internal IT staff. Atcomm covers the day-to-day support, vendor relationships, and strategic direction that an internal IT manager would handle. For larger businesses with internal IT already, Atcomm often acts as the senior technical layer above an internal generalist.
What's covered in a typical managed services retainer?
A retainer typically covers user support, system monitoring, patching and updates, security baseline maintenance, vendor management, and routine maintenance. Larger projects (a migration, an office fit-out, a security uplift) are scoped and quoted separately, but engaged with the same firm.
How does after-hours support work?
Managed services clients have access to after-hours support for genuinely urgent issues: a server outage, a security incident, a critical email failure. Atcomm acknowledges urgent matters quickly and works them through to resolution. Routine non-urgent matters wait until the next business day.
Ready to talk?
If your business needs its technology handled properly by a firm with over 20 years of experience, get in touch.